Refund and delivery

Refund and Delivery Policy

Last updated: July 28, 2026

This policy applies to the current Shanghai First 24H Offline Fallback Kit.

Kit Delivery

Under the current public manual-delivery model, once Dodo confirms a successful payment, we will personally email a private download link to the address entered at checkout within 24 hours. Automatic Digital Files access is not promised unless it is verified and this policy is updated. Reaching a return page or seeing a browser message or screenshot does not prove payment or delivery.

Before paying, confirm that the checkout email address is correct. Allow the full 24 hours, then check the inbox and spam or junk folder. If the delivery email has not arrived, contact support from the email used at checkout and include your order number. If promised files are missing or cannot be opened after reasonable troubleshooting, contact support within 30 calendar days after payment. We will resend or supply the files; if we cannot supply the complete promised product, we will issue a full refund.

Other Refund Requests

A duplicate kit charge will be refunded in full for the duplicate amount.

The payment and merchant terms shown before payment also apply. This policy does not exclude, restrict, or replace any cancellation, conformity, repair, replacement, price-reduction, refund, or other consumer right that applicable law makes mandatory.

Changing Third-Party Information

Apps, payment acceptance, fares, routes, schedules, airport procedures, hotel practices, weather, and other third-party services can change. A later change or a third party behaving differently is not by itself a missing or inaccessible kit file.

Refund Processing

After we match the request to the order and confirm eligibility, we will send the refund to the original payment method, subject to any faster or additional process required by applicable law. Your bank or payment service may need more time to complete it, so a refund that has been initiated or is still pending is not yet complete.

How To Request Help Or A Refund

Email zihaoxie1217@gmail.com from the email used at checkout. Include the order number, the affected file or deadline, and a short description of the issue. Do not send full card details, passwords, passport copies, booking credentials, medical information, or private account information.